Visio helps businesses solve problems related to visualizing processes, communicating complex information, planning, and data visualization. Online resources are sparse as well, and I often am troubleshooting when trying new methods. The organization chart is particularly more cumbersome than advertised, but even so, I have users who use it for this purpose. I usually spend about 15 minutes with users who download the software to demonstrate how they can make their flows and diagrams. There are some elements to how you design that are not intuitive. Often I have co-workers take these designs and display them for their team as a physical reminder, others are more intuitive and I work with them to develop interactive workflows (with links, actions, etc.) CONS I do not use it to automate at my place of work, but I use it extensively for visual learners when implementing or discussing new processes, procedures, and ideas. There is a range of understanding for software like Visio. I like that I can use Visio to easily demonstrate workflows and process improvement ideas. This has made the hand-off from training to implementation much easier. I will link the diagrams to other portals and tools that we use, so that the workflow document is something of a link aggregator for all the steps involved. I have also extensively used Visio as a training tool. So often there is a good intention on trying something new, but it is important to get everyone on the same page. Visio has helped me take conversations and brainstorming sessions and demonstrate how they would actually work.
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